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Social Media PolicySocial Media Community GuidelinesThe Victorian Competition & Efficiency Commission ('the Commission') provides opportunities through this website and various social media channels to listen to, inform and engage with the community. The Commission currently uses the following social media channels:
These channels are actively monitored and updated by the Commission's stakeholder engagement and communications team during normal business hours (9am-5pm) between Monday and Friday. We welcome your participation via our social media channels. However, to ensure they are used constructively and for the good of the community, we ask that you follow the guidelines below when contributing to any of our social media channels. Be courteous
Be responsible
Be relevant
We reserve the right to:
However, we do not edit posts. We reserve the right to change these guidelines at any time. If you have any questions, please contact us: contact@vcec.vic.gov.au Twitter PolicyThe Commission reserves the right to change the following policy at any time. Definitions Twitter is a 'microblogging' platform which allows users to post and exchange short messages (up to 140 characters in length) and converse publicly with other users via a mobile phone or web browser. Twitter allows users to share links to online information, publish photographs and share other media such as video. With the exception of direct messages exchanged between users, all messages (or 'tweets') are public and visible to all for review, comment and sharing. VCEC Twitter accounts The Victorian Competition & Efficiency Commission ('the Commission') uses Twitter for the distribution of health information, alerts, news and event updates and general enquiries. In certain circumstances, (for example health emergencies), the Commission may also use Twitter to engage directly with the public and its stakeholders. The Commission currently operates the following Twitter accounts:
Twitter content The Commission Twitter accounts are managed by the Commission Secretariat. If you follow either of the Commission's Twitter accounts you can expect around 5 tweets a week covering topics including but not limited to:
The Commission also utilises other information channels and does not solely release news and announcements via Twitter. Availability The Commission normally updates and monitors its Twitter accounts during office hours, 8:30am – 5:00pm Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime. Following The Commission does not automatically follow organisations or individuals who follow it. The Commission may follow relevant organisations including government agencies, organisations in the policy and reform sector, regulatory review and inquiry stakeholders and other parties where there is a clear link in communicating and receiving information. The Commission will generally not follow individuals unless they are known in a professional capacity and satisfy the business rule above. Being followed by the Commission does not imply endorsement of any kind. Unfollowing As part of account maintenance and monitoring, the Commission regularly reviews accounts it is following. This may result in unfollowing accounts. Lists In the interest of organising our followers into meaningful categories and providing stakeholders and the public with useful industry and topic information, the Commission may create publicly viewable lists of organisations following its twitter accounts. Inclusion on lists does not imply endorsement of any kind. Should an organisation not wish to be included on a list created by the Commission, it may request to be removed from the list by sending a direct message to the relevant Commission twitter account. Privacy The Commission does not capture or record the contact details of parties following its Twitter accounts. Any information identified or deemed confidential or private is treated in accordance with the Commission's Privacy Statement. @Replies and Direct Messages The Commission welcomes feedback and ideas from its followers. The Commission Secretariat team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are forwarded to the relevant people in the Commission. Where the Commissioners are not able to reply individually to messages received via Twitter and where common topics and requests exist, the Commission Secretariat may issue a general notification to all parties. The Commission does not provide advice outside the terms of its Order in Council and does not engage on issues of party politics. The usual ways of contacting the Commission for official correspondence are detailed in the Contact Us section of the Commission website. Hashtags (#) It is a convention among Twitter users to distinguish content using semantic tags (keywords), preceded by a # sign. This enables users to search and filter information based on keywords and share information more meaningfully. Hashtags also allow users to quickly identify 'trending' topics (as displayed on the Twitter.com homepage). The Commission will use hashtags when:
Link shortening Unless they are already very short URLs, tweets will be shortened using link compressing sites for example ow.ly.com; bitly.com; tinyurl.com; or Twitter’s built-in shortening facility. Re-tweeting Reactive re-tweeting The Commission may occasionally be asked to re-tweet content from other Twitter users. It will consider these requests on a case by case basis but generally aim to honour such requests — provided these are relevant to the Commission's functions — from:
In the interests of commercial propriety and competitiveness the Commission will generally not re-tweet content from profit-making organisations. Proactive re-tweeting The Commission actively seeks opportunities to re-tweet content that contributes to the dissemination and exchange of useful information about topics of relevance to the Commission's work and likely to be of interest to its followers. Re-tweeting does not imply endorsement by the Commission of the views expressed in the tweeted content. Content includes but is not limited to:
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